Online Eyecare Practice Management and Training

For many years BSM Consulting has provided BSM Connection as a simple web-based subscription that gives Ophthalmology practice staff access to distance learning, practice management solutions, webinars and articles.  A service of BSM Consulting, Connection is a popular and unique solution with a legacy going back several years.

challenge

three different users, three different experiences

The Student

A Connection student user is able to select courses from the course catalog, save them to their profile, consume course content in several formats including onscreen, flipping books and video, take a test, view their score and print a certificate of completion.

The Manager’s Toolkit

Practice human resources, compliance officers and business managers are responsible for making sure employees are up-to-date with professional best practices, information and certifications. The Manager’s Toolkit makes their job a little easier, by enabling them to add and manage Connection students, assign courses and view activity and progress reports.

The Administrator

Built atop a robust enterprise content management system, BSM Consulting staff can upload courses, webinars and other content to be displayed to site subscribers.  Connection also provides a plethora of digital content that administrators can also curate, update and make available to subscribers outside of the distance learning platform.

solution

how we did it

results

final product

"Mercury worked closely with us throughout the entire development process to ensure we provide value to our clients in an innovative and practical way. Mercury was quick to provide creative solutions of great caliber. With a collaborative and thoughtful approach, Mercury engineered a finished product that captured our vision beautifully and is highly esteemed by our clients."
Emily Peltier
Director, Distance Learning

Built Using

Admin Control

BSM Consulting can add or edit courses and tests for BSM Connections for Ophthalmology’s site online at any time with no coding. Administrators can easily upload educational content such as videos, flipping books and PDFs. Also users are managed and secure payment is collected on the site.

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Customer Satisfaction
Improvement
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Adoption

Within one month of the launch of the new Connection platform, site analytics show subscribers access Connection content from phones and tablet – a modality never previously available to users.  Inbound customer service calls reflect an energetic uptake of the new online learning delivery mechanism. 

REACH OUT TO US

WEB|MOBILE|DATA

With this updated digital platform, BSM Consulting has plans to extend Connection beyond Ophthalmology and into Optometry and medical fields outside of eyecare.  With a solid online platform and administration suite future revenue and subscriber growth into new fields will scale without major fundamental development.

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