Beginning in 2018 CCBSS launched a suite of shared services suite to newly independent Coca-Cola bottlers throughout North America. In this new entrepreneurial environment, CCBSS could no longer count on a set of internal customers and instead needed to provide a value proposition superior to other shared services market leaders (and bottlers themselves). CCBSS doubled down on the use of new digital services for improved execution and business information sharing to form one of their main differentiators.
MercuryWorks teamed with CCBSS to combine proven digital technologies and strategies to design and develop an integrated technology and engagement platform. Utilizing a new cloud-heavy technology infrastructure, CCBSS’s digital transformation was made up of multiple initiatives including a mobile field app for Coke beverage equipment servicing. This modernized and mobile system touches nearly every facet of CCBSS’s business from their clients’ warehouse and delivery trucks to their own distributed workforce.
The resulting platform is comprised of a system of interrelated collaboration platforms, extranets, mobile apps, line-of-business apps and databases including. The Equipment Repair system was built to scale vertically and horizontally atop a service-oriented architecture enabling CCBSS to expand its client base and service offerings. Spearheaded by an iOS and Android app utilized by bottler field personnel, the mission-critical system helps CCBSS better serve its bottling customers that touch hundreds of thousands of customers throughout North America.