Powerful Administration and Reporting
The Client-facing equipment service request application is but one part of a larger system. Back-end integration with Coca-Cola systems of record log service requests and commence the dispatch and service provision process. In addition to the internal integration, back-end administrative capabilities enable Coke Bottler staff to update SLAs levels in real-time, update privacy policies and control regional access to the Client-facing application.
In-depth reporting enables Coke Bottlers’ staff to ascertain what Clients are accessing the system, review overall volume and make updates to logged requests. This new platform forms an integrated whole that shares components and information internally, with enterprise systems managed by Coca-Cola and collaboration outlets shared with each bottler.